The global contact center analytics market size is expected to reach USD 5.81 billion by 2030, according to a new study by Polaris Market Research. The report “Contact Center Analytics Market Share, Size, Trends, Industry Analysis Report, By Component (Solution, Services); By Deployment Model; By End-Use Industry; By Region; Segment Forecast, 2022 - 2030” gives a detailed insight into current market dynamics and provides analysis on future market growth.
The industry has witnessed increased adoption in developing and developed regions. This is undertaken to minimize the operational forces and increase the efficiency of businesses. North America accounted for a significant share in 2021 owing to greater demand for analytics solutions from industries such as healthcare, BFSI, and IT & Telecom.
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Rising penetration of e-commerce platforms and strengthening retail sectors further promote the adoption of these solutions. Small and medium-sized businesses in the region are increasingly investing in contact center analytic solutions to expand their customer base and offer enhanced customer services.
The industry is driven by factors such as increased usage of innovative technologies such as machine learning, artificial intelligence, and others. Additionally, there is a must for client fulfillment and improved customer experience, which further leads to the increased adoption of contact center analytics solutions.
Nonetheless, factors such as implementation time as well as the cost of the system restrain the industry growth. Furthermore, an increase in the adoption of cloud-based solutions and dynamic customer demand for robust self-service interactions are expected to provide opportunities for the industry.
Contact Center Analytics Market Report Highlights
Polaris Market Research has segmented the contact center analytics market report based on component, deployment model, end-use industry, and region:
Contact Center Analytics, Component Outlook (Revenue - USD Billion, 2018 - 2030)
Contact Center Analytics, Deployment Model Outlook (Revenue - USD Billion, 2018 - 2030)
Contact Center Analytics, End-Use Industry Outlook (Revenue - USD Billion, 2018 - 2030)
Contact Center Analytics, Regional Outlook (Revenue - USD Billion, 2018 - 2030)