Information Technology Service Management Market $19.92 Billion By 2032, CAGR: 8.5%

Information Technology Service Management Market Size Worth $19.92 Billion By 2032 | CAGR: 8.5%

The global information technology service management market size is expected to reach USD 19.92 billion by 2032, according to a new study by Polaris Market Research. The report “Information Technology Service Management Market Share, Size, Trends, Industry Analysis Report, By Technology; By Component (Solution, Services); By Deployment; By Enterprise Size; By End-User; By Region; Segment Forecast, 2023 - 2032” gives a detailed insight into current market dynamics and provides analysis on future market growth.

The proliferation of Internet of Things (IoT) devices requires ITSM solutions to manage and monitor a growing network of interconnected devices. Organizations require tailor-made ITSM solutions that align with their unique needs and industry-specific requirements, creating opportunities for providers to offer specialized solutions. The outsourcing of ITSM functions to managed service providers is gaining traction, presenting opportunities for firms specializing in ITSM services.

In search of greater agility in response to the ever-evolving tech terrain, organizations are placing a heightened focus on rapid adaptation to change. Concurrently, there is a growing recognition of the paramount importance of ensuring customer satisfaction and safeguarding sensitive data through robust IT security measures. In the contemporary dynamic business landscape, ITSM has emerged as an indispensable tool for the efficient governance of IT resources, the delivery of superior services, and the maintenance of stringent cybersecurity practices. ITSM serves as a vital framework, enabling organizations to streamline their IT services, thereby ensuring top-tier service delivery, cost efficiency, risk mitigation, and alignment with overarching business objectives.

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The IT department concentrates its efforts on overseeing IT services and applications to fulfill both short-term and long-term strategic objectives. IT Service Management (ITSM) provides numerous benefits, including cost savings, the automation of repetitive tasks, and centralized data collection, among others. These advantages significantly influence the overall performance of the organization, enabling the attainment of its strategic goals, whether immediate or long-range. As a result, with the ever-evolving dynamics of the IT industry, the ITSM market is poised for substantial growth in the projected period.

Information Technology Service Management Market Report Highlights

  • The database management system segment is expected to grow at the highest CAGR during the projected period on account of high-performance solutions
  • The solution segment accounted for the largest market share in 2022, which is mainly driven by cost-effectiveness, higher performance, and flexibility
  • The cloud segment held a significant market revenue share in 2022, mainly due to scalability, flexibility, and cost-efficiency
  • Small and medium Enterprise segment is expected to witness the highest growth during the forecast period due to the rising complexity of IT environments
  • IT & telecom segment accounted for the largest market share in 2022
  • North America region dominated the market with a majority share in 2022, owing to exponential growth in technology and rising R&D investments across its economies
  • The global key market players include BMC Software, Inc., Cherwell Software, LLC, Freshworks Inc., IBM Corporation, Ivanti, Inc., Micro Focus International plc

Polaris Market Research has segmented the information technology service management market report based on technology, component, deployment, enterprise size, end-user, and region:

Information Technology Service Management, Type Outlook (Revenue - USD Billion, 2019 - 2032)

  • Performance Management
  • Configuration Management
  • Network Management
  • Database Management System
  • Others

Information Technology Service Management, Component Outlook (Revenue - USD Billion, 2019 - 2032)

  • Solution
  • Services

Information Technology Service Management, Deployment Outlook (Revenue - USD Billion, 2019 - 2032)

  • On-Premises
  • Cloud

Information Technology Service Management, Enterprise Size Outlook (Revenue - USD Billion, 2019 - 2032)

  • Small & Medium Enterprises
  • Large Enterprises

Information Technology Service Management, End-User Outlook (Revenue - USD Billion, 2019 - 2032)

  • IT & Telecom
  • BFSI
  • Retail & E-Commerce
  • Healthcare
  • Others

Information Technology Service Management, Regional Outlook (Revenue - USD Billion, 2019 - 2032)

  • North America
  • U.S.
  • Canada
  • Europe
  • Germany
  • UK
  • France
  • Italy
  • Spain
  • Russia
  • Netherlands
  • Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Indonesia
  • Malaysia
  • Latin America
  • Argentina
  • Brazil
  • Mexico
  • Middle East & Africa
  • UAE
  • Saudi Arabia
  • Israel
  • South Africa

Information Technology Service Management Market Report Scope

Report Attributes


Market size value in 2024

USD 10.36 billion

Revenue forecast in 2032

USD 19.92 billion


8.5% from 2024 – 2032

Base year


Historical data

2019 – 2022

Forecast period

2024 – 2032

Quantitative units

Revenue in USD billion and CAGR from 2024 to 2032

Segments covered

By Technology, By Component, By Deployment, By Enterprise Size, By End-User, By Region

Regional scope

North America, Europe, Asia Pacific, Latin America; Middle East & Africa


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