The global medical device complaint management market size is expected to reach USD 9.66 billion by 2028 according to a new study by Polaris Market Research. The report “Medical Device Complaint Management Market Share, Size, Trends, Industry Analysis Report, By Service (Complaints Log/Intake, Product Surveillance & Regulatory Compliance, Returned/Non-Returned Product Analysis, Resolve & Closure); By End-Use; By Regions; Segment Forecast, 2021 – 2028” gives a detailed insight into current market dynamics and provides analysis on future market growth.
The medical device complaint management industry is flooded with mobile apps in the complaint resolution market, as they are easier to manage, operate, and affordable. In line with this, U.S.-based company “Intellect” has started providing customers with complaint registry, query generation, and ticket escalation. It provides native mobile apps, easily available on the Google Play store, as Intellect app.
Moreover, strong support from the government also supporting the adoption of apps and services. For instance, FDA always encouraged caregivers, healthcare providers, consumers, and patients to provide details of any adverse events and product issues to the MedWatch. This is the FDA’s “Safety Information and Adverse Event Reporting Program” or by the means of a mobile app.
This app accelerates the process of complaint resolution by devising a four-step process, to be submitted electronically. Thus, the emergence of mobile apps in managing complaints is also projected to foster market growth for medical device complaint management.
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Europe medical device complaint management industry is estimated to account for the second-largest market revenue share. The region’s market is highly regulated, and it is mandatory for all the companies based or operating in the region to report mal-functioning or any kind of Field Safety Corrective Actions (FSCA) to the regulatory agencies.
Manufacturers not complying with the rules and regulations are likely to face huge monetary fines. Key market players operating in the medical device complaint management industry include Tata Consulting Services (TCS), Biovia, AssurX, Freyr, SAS, Parexel International Corporation, IQVIA, Wipro, Sparta Systems, and Master Control.
Polaris Market research has segmented the medical device complaint management market report on the basis of service, end-use and region:
Medical Device Complaints Management, Service Outlook (Revenue – USD Million, 2016 – 2028)
- Complaints Log/Intake
- Product Surveillance & Regulatory Compliance
- Returned/Non-Returned Product Analysis
- Resolve & Closure
Medical Device Complaints Management, End-Use Outlook (Revenue – USD Million, 2016 – 2028)
- Specialty Clinics
- Ambulatory Services
Medical Device Complaints Management, by Regional Outlook (Revenue – USD Million, 2016 – 2028)
- North America
- Asia Pacific
- South Korea
- Central & South America
- Middle East & Africa
- Saudi Arabia
- South Africa