Queue Management System Market Share, Size, Trends, Industry Analysis Report, By Type (Virtual Queuing, Linear Queuing); By Deployment (Cloud, On-premises), By Application; By Region; Segment Forecast, 2022 - 2030
- Published Date:Oct-2022
- Pages: 119
- Format: PDF
- Report ID: PM2637
- Base Year: 2021
- Historical Data: 2018-2020
Report Outlook
The global queue management system market was valued at USD 0.54 billion in 2021 and is expected to grow at a CAGR of 4.1% during the forecast period. The demand for queue management systems is expanding due to the growing desire to improve the entire customer experience and effectively manage lines.
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It enables businesses to organize and manage lines, improving customer experience efficiently. The quantification of queue demand at any time and the real-time delivery of this data to the designated individuals constitute the fundamental tenets of the queue management system.
The number of persons waiting to be served or who have previously been served is counted using sensors. This aids in setting off an alarm in the event of any irregularities. The information is utilized to forecast queue volume (number of individuals in a queue and number of queues).
Moreover, This helps businesses make appropriate selections whenever there is tremendous customer demand. By enhancing the customer experience, queue management system solutions enable companies to increase client spending. This is accomplished by maximizing the usage of current employees and long-term client loyalty. Vendors in this industry combine queue management systems with predictive analytics technologies to forecast queue volume and analyze staffing needs at each touchpoint.
A queue management system market allows you to effectively manage customers' contacts with your business and ensure that their journey is as easy and enjoyable as possible. You may gain the insights you need to enhance the customer experience and operational effectiveness by better understanding how your customers and staff interact.
It increases service accessibility through appointment scheduling and decreases accurate wait times through improved time management. Using notifications and messages reduces customers' anxiety, and a mobile ticket enables them to wait wherever they like.
Covid-19 has impacted the market to a certain extent. It significantly affected both the lives of individuals and businesses. The lockdown is negatively impacting global manufacturing, supply chains, and logistics, as the continuity of operations is greatly affected. Manufacturing, transportation, logistics, and retail and consumer products are the most challenging industries. Because there isn't enough labor to work on production lines, supply chains, and vehicles, fewer critical things are available. But the lockdown is not in effect for necessities.
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Industry Dynamics
Growth Drivers
An automated system created to control walk-in services or customer flow is known as a queue management system. Managing interactions with clients, face-to-face or via the information on a screen, is its main application. Organizations profit from this system's management and control of crowd lines. Users can choose from various modules it offers to handle consumer demands effectively.
A QMS helps a business to identify the queues' inefficiencies and fix them to maintain a consistently positive experience. The advantages of systems can be felt throughout the company, from boosting customer happiness to increasing efficiency. As a result, such factors have driven a higher demand for the queue management system market.
Report Segmentation
The market is primarily segmented based on type, application, deployment, and region.
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By Type |
By Application |
By Deployment |
By Region |
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The virtual queuing segment is expected to witness the fastest growth
In 2021, the virtual queue segment accounted for the largest market share in the queue management system market. Virtual queue management systems place customers in virtual waiting lines or queues. In this, customers do not have to wait in line to receive services. They can wait remotely since they are not restricted to any specific location.
While there are alternative ways for customers to wait in line, the most practical one is demonstrated here with detailed instructions: In the queue, the client joins. The customer looks at the QR codes on the building's facade using their phone (for example, on the front door or the window).
The client is provided with a mobile ticket after making a service selection. While standing in line, the client monitors their progress online (in their car or home, for instance). When the consumer turns, a service worker calls them via a mobile app. The service's delivery and reception are conducted according to safe practices.
Customer Service accounted for the second-largest market share in 2021
According to a 2016 Forrester survey, 72% of respondents believe that respecting their time is the most crucial thing a business can do to give them exemplary service. A crucial first step would be to win over the 72% by making them feel their time is valuable. Furthermore, when customers don't have to wait in line physically because of a QMS, they are free to look around.
As well as improving customer experience in waiting lines, it allows owners to capture visitors' interest or passively sell during the wait. Make the waiting experience feel like you're already serving them. This will make them think their customers are valuable and lead to the market's growth in the forecast period.
The cloud-based segment is expected to witness the fastest growth
The cloud-based segment is expected for the largest market share in queue management systems. The cloud-based electronic queue enables visitors to book their visit to the place in advance. QMS will notify the customer of any possible visitation dates and times. After picking a convenient time during online registration, the visitor will receive a notification on his phone via email or SMS.
The demand in North America is expected to witness significant growth
Globally, North America is projected to register a significant growth rate over the study period. The region's growth is primarily due to strong economic growth. The national part of the research also lists specific market-impacting variables and domestic market regulation changes that influence the market's present and future tendencies. Additionally, the above-mentioned anticipated period is expected to see a rise in the market for queue management systems due to rapid technical improvements, significant investment in R&D, and improved consumer throughput. Additionally, the QMS market has grown in North America due to better processes, cloud computing, and continuous data availability. In addition, the region has made market advancements in queue management systems in government offices.
Competitive Insight
There are several major players in the global market, such Advantech Co. Ltd., SEDCO, Aurionpro Solutions Ltd., MaliaTec Inc., Q-nomy Inc., Qmatic Inc., ATT Systems Group, Qudini Inc. QLess Inc., Wavetec Pvt. Ltd., Lavi Industries, Core Mobile, AKIS Technologies, Udentify Inc., AwebStar Technologies Pvt. Ltd., Skiplino Inc., and OnlineToken Inc.
Recent Developments
In January 2021, SEDCO launched a redesigned self-service kiosk series, enabling better customer service and more efficient performance. To enable smart routing, where consumers are directed to the appropriate service channel depending on the service type, service time, customer demographics, and the availability of employees or machines, the self-service devices can be coupled with the advanced QMS.
In September 2020, The Health Level Seven (HL7) middleware module has been released by Qmatic as part of the revised healthcare package. With Qmatic's comprehensive healthcare offering, doctors, nurses, and other healthcare professionals to manage appointment, walk-in patients, and emergency patients arrival & discharge.
Queue Management System Market Report Scope
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Report Attributes |
Details |
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Market size value in 2022 |
USD 0.56 billion |
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Revenue forecast in 2030 |
USD 0.77 billion |
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CAGR |
4.1% from 2022 – 2030 |
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Base year |
2021 |
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Historical data |
2018 - 2020 |
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Forecast period |
2022 - 2030 |
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Quantitative units |
Revenue in USD billion and CAGR from 2022 to 2030 |
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Segments Covered |
By Type, By Deployment, By Application, By Region |
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Regional scope |
North America, Europe, Asia Pacific, Latin America; Middle East & Africa |
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Key Companies |
Advantech Co. Ltd., SEDCO, Aurionpro Solutions Ltd., MaliaTec Inc., Q-nomy Inc., Qmatic Inc., ATT Systems Group, Qudini Inc. QLess Inc., Wavetec Pvt. Ltd., Lavi Industries, Core Mobile, AKIS Technologies, Udentify Inc., AwebStar Technologies Pvt. Ltd., Skiplino Inc., and OnlineToken Inc. |
