Next Generation Emergency Response System Market Size $5.17 Billion By 2032, CAGR: 6.0%

Next Generation Emergency Response System Market Size Worth $5.17 Billion By 2032 | CAGR: 6.0%

The global next generation emergency response system market size is expected to reach USD 5.17 billion by 2032, according to a new study by Polaris Market Research. The report “Next Generation Emergency Response System Market Share, Size, Trends, Industry Analysis Report, By Offering (Hardware, Software and Services); By End-User; By Region; Segment Forecast, 2024- 2032” gives a detailed insight into current market dynamics and provides analysis on future market growth.

Advances in technology, a growing older population, an increase in health-conscious consumers, and the widespread use of new technologies are the main drivers driving the global market for next-generation emergency response systems. The market is anticipated to grow more as a result of improvements in medical alert services and the growing use of smartphone applications for controlling the health of senior adults. The demand for next-generation emergency response systems is increasing globally due to the aging population and the tendency of active living in autonomous communities.

Due to lockdowns, travel restrictions, and company closures, COVID-19 has been having an impact on the economies and industries of many additional countries. Numerous plants and factories have shut down, which has had an adverse effect on global supply networks, manufacturing, delivery timetables, and product sales. Given the pandemic's spread, medical professionals now offer consultation over the phone and via videoconferencing. In the years to come, this will help the market for next-generation emergency response systems.

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Cloud computing technology is revolutionizing the NGERS market by offering a versatile approach to improving capabilities. Cloud platforms provide unmatched scalability, enabling NGERS to easily adjust resources to meet varying needs in times of emergency. Additionally, cloud-based storage solutions offer a cost-effective method for managing large quantities of multimedia information produced while responding to emergencies. At the same time, real-time communication tools promote collaboration among responders and stakeholders. By leveraging cloud-based machine learning and data analytics, NGERS can derive actionable insights from vast datasets, facilitating informed decision-making during critical situations.

The geospatial analysis functionalities of cloud platforms empower dynamic assistance, mapping, and resource deployment, contributing to overall response coordination. The cost-effectiveness of adopting cloud services, coupled with the reliability and redundancy of distributed data centers, guarantees operational continuity even during disruptions. Integration with Internet of Things (IoT) devices heightens situational awareness, and stringent security measures provided by leading cloud providers safeguard sensitive emergency response data. In essence, cloud computing stands as a transformative force, delivering NGERS with technological tools to optimize response efforts, improve accessibility, and cultivate a more coordinated and resilient emergency response environment.

Next Generation Emergency Response System Market Report Highlights

  • The call management software segment accounted for the largest market share, driven by in order to speed up response times and decrease errors, it automates initial call handling. It quickly gathers crucial information, including the caller's location and type of emergency.
  • The emergency medical services segment is expected to grow at the fastest CAGR during the forecast period due to data analytics and predictive modeling allowing for the most efficient use of available resources, and telemedicine and remote patient monitoring help with better decision-making and the early detection of health issues.
  • In 2023, North America accounted for the largest share of the global next-generation emergency response system market, driven by technological progress, increasing demands for quicker response times, and an aging population.
  • The global key market players include Motorola Solutions, AT&T, Intrado, Hexagon, Esri, Sinch, Atos, Comtech, Zetron, Everbridge, Avaya, Cisco, and RapidSOS.

Polaris Market Research has segmented the Next Generation Emergency Response System market report based on offering, end-user and region:

Next Generation Emergency Response System, Offering Outlook (Revenue - USD Billion, 2019 - 2032)

  • Hardware
    • Network Infrastructure Equipment
    • Switching & Routing Equipment
    • Call Handling Systems
    • Other Hardware
  • Software
    • Text Messaging Software
    • Call Management Software
    • Location-Based Service Software
    • Multimedia Support Software
    • Others
  • Services
    • Managed Services
    • Professional Services

Next Generation Emergency Response System, End-User Outlook (Revenue - USD Billion, 2019 - 2032)

  • Emergency Medical Services
  • Law Enforcement Agencies
  • Public Safety Answering Points (PSAPs)
  • Fire Department
  • Others

Next Generation Emergency Response System, Regional Outlook (Revenue - USD Billion, 2019 - 2032)

  • North America
  • U.S.
  • Canada
  • Europe
  • Germany
  • UK
  • France
  • Italy
  • Spain
  • Russia
  • Netherlands
  • Rest of Europe
  • Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Indonesia
  • Malaysia
  • Australia
  • Rest of Asia Pacific
  • Latin America
  • Argentina
  • Brazil
  • Mexico
  • Rest of Latin America
  • Middle East & Africa
  • UAE
  • Saudi Arabia
  • Israel
  • South Africa
  • Rest of Middle East & Africa

Next Generation Emergency Response System Market Report Scope

Report Attributes


Market size value in 2024

USD 3.25 billion

Revenue forecast in 2032

USD 5.17 billion


6.0% from 2024 – 2032

Base year


Historical data

2019 – 2022

Forecast period

2024 – 2032

Quantitative units

Revenue in USD billion and CAGR from 2024 to 2032

Segments covered

By Offering, By End-User, By Region

Regional scope

North America, Europe, Asia Pacific, Latin America; Middle East & Africa


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