Citizen Services AI Market Size & Industry Growth 2024-2032
Citizen Services AI Market Size, Share Global Analysis Report, 2024-2032

Citizen Services AI Market Share, Size, Trends, Industry Analysis Report, By Technology; By Component; By Organization Size; By Deployment Mode; By Verticals; By Region; Segment Forecast, 2024 - 2032

  • Published Date:Jan-2024
  • Pages: 118
  • Format: PDF
  • Report ID: PM3195
  • Base Year: 2023
  • Historical Data: 2019-2022

Report Outlook

The global citizen services AI market was valued at USD 9.1 billion in 2023 and is expected to grow at a CAGR of 43.7% during the forecast period. The growing use of citizen services AI technology across a variety of end-use industry verticals including government, manufacturing, transportation, and healthcare, as it develops and learns for each task, managing crucial public services, providing inadequate implementation, and analytical information, that is expected to boost the growth of the global market throughout the study period.

Citizen services artificial intelligence (AI) is a particular application of artificial intelligence technology, which merely means the application of AI in different government public services. Using this technology can transform how any government operates and learns from every task it undertakes. It can provide analytical information, manage public services effectively, and implement public resources suitably with the right information and analysis based on evidence.

Services for citizens AI is the use of AI-driven solutions to a wide range of citizen demands, from boosting public safety and encouraging community involvement to streamlining administrative procedures and boosting service delivery. As governments all over the world realize how AI can transform the public sector and make services more personalized, user-friendly, and responsive to consumers' needs, the citizen services AI market has experienced tremendous growth.

Citizen Services AI Market Size

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Moreover, the increasing need for digital transformation in government sectors, enhanced automation, and automation of manual processes to relieve pressure are further likely to create huge growth opportunities for the global market.

In recent years, cloud AIs have gained significant popularity and traction, as it help to enhance various cloud-based services and applications due to the faster delivery time with very low latency as compared to others and real-time tracking facilities. To shrink administrative issues, carry out various complex tasks, and rectify resource allocation issues, many large market players operating globally are focusing on the development of more advanced and innovative solutions/services, which are likely to contribute significantly to the market growth in the next coming years.

For instance, in December 2022, Deloitte & Snowflake, introduced its Artificial Intelligence solution as a part of Deloitte’s Digital delivery platform to help the state, federal, & local government clients to bolster decision-making & enhance citizen services through this platform.

The outbreak of the COVID-19 pandemic has positively impacted the growth of the citizen services AI market. The rapid increase in the spread of the deadly coronavirus has resulted in higher production of these types of technology, as almost all educational institutions gradually turned towards online study programs with AI-powered smart learning. Moreover, companies were highly focused on AIs deployed check-in options for patients to adjust to the needs of the time during the pandemic period.

The research report offers a quantitative and qualitative analysis of the Citizen Services AI Market to enable effective decision-making. It covers the key trends and growth opportunities anticipated to have a favorable impact on the market. Besides, the study covers segment and regional revenue forecasts for market assessment.

The citizen services AI market report details key market dynamics to help industry players align their business strategies with current and future trends. It examines technological advances and breakthroughs in the industry and their impact on the market presence. Furthermore, a detailed regional analysis of the industry at the local, national, and global levels has been provided. 

Citizen Services AI Market Share, Size

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Industry Dynamics

Growth Drivers
The increasing employability and expansion of digitalization in a variety of organizations, which have made their respective operations and procedures efficient and more-faster along with the growing awareness regarding the AI technologies among businesses to engage with enormous data manually are key factors expected to fuel the global citizen services ai market growth over the anticipated period.

Furthermore, the enhanced citizen satisfaction across the globe by the implementation of the Internet of Things and various other technologies such as machine learning and innovative biometric systems along with its capabilities to assist in addressing citizen grievances is further projected to boost the demand and growth of the market.

Report Segmentation

The market is primarily segmented based on technology, components, organization size, deployment mode, verticals, and region.


By Technology

By Component

By Organization Size

By Deployment Mode

By Verticals

By Region

  • Machine Learning
  • Natural Language Processing
  • Image Processing
  • Face Recognition
  • Others
  • Solution
  • Services
  • Large Enterprises
  • SMEs
  • On-premises
  • Cloud
  • Transportation
  • Healthcare
  • Government and Public Sector
  • Energy & Utility
  • Agriculture
  • Education and Training
  • Others
  • North America (U.S., Canada)
  • Europe (France, Germany, UK, Italy, Netherlands, Spain, Russia)
  • Asia Pacific (Japan, China, India, Malaysia, Indonesia, South Korea)
  • Latin America (Brazil, Mexico, Argentina)
  • Middle East & Africa (Saudi Arabia, UAE, Israel, South Africa)

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Machine learning technology accounted for the largest market share in 2022

The technology is gaining high popularity and traction as it can reliably and quickly scan, parse, and react to anomalies and automatically improves the overall performance with the experience, which in turn drives the segment market growth at a rapid pace. In addition, it also enables a variety of government agencies to deliver more sophisticated, economical, and better citizen services, which results in its higher adoption across numerous governments, especially from developing countries like India and China.

The solution segment dominated the global market in 2022

The solutions segment growth is mainly driven by the continuous rise in the incorporation of artificial intelligence across various organizations to manage & receive information effectively and service investigations from government organizations more effectively. Moreover, the rising awareness regarding the ability of these solutions to extract data, provide real-time insight, and aid decision-making abilities coupled with the growing integration across several end-use verticals including transportation, healthcare, and manufacturing are likely to create potential growth opportunities in the coming years.

SMEs segment is projected to exhibit significant growth

The SME segment is expected to register the fastest growth rate throughout the projected period on account of the growing adoption of advanced AI services/solutions among SMEs due to its numerous benefits including enhanced digital infrastructures, better operational efficiency, and improved finance access of SMEs coupled with its ability to minimize the human-related errors.

Additionally, AI can also perform many mundane tasks for SMEs such as scheduling business meetings and answering common business customer requests, among others along with performing various attractive marketing campaigns and evaluating customer-buying behavior, which is anticipated to boost the segment market growth soon.

On-premises segment registered the largest revenue share in 2022

The on-premises segment registered the highest market revenue share in 2022 and is expected to continue its position over the coming years. The growth of the segment market can be attributed to the rapidly growing use of on-premises citizen services due to their capabilities to work with mass amounts of computing power and are very helpful and crucial for customers needing prompt decision-making for data manipulation.

The cloud-based deployment segment is expected to grow fastest at a high CAGR during the forecast period, which is mainly driven by an extensive increase in the need and demand for cloud-based tools, optimized infrastructure, and high demand for virtualization, and cloud storage. With the increasing awareness of the benefits of these solutions, the deployment of natural language processing and machine learning tools in artificial intelligence is also likely to grow in the cloud.

The healthcare segment is projected to account for a substantial market share in 2022

The healthcare segment is likely to grow fastest and is expected to account for considerable market share over the study period owing to the rapid surge in the implementation of artificial-intelligence-powered solutions to boost patient care along with the growing adoption of this technology as a result of the pandemic around the world. However, the government and public sector held the largest market in terms of revenue in 2021, due to the increasing prevalence among government agencies around the globe to boost citizen engagement and satisfaction with the current pace of technological innovations and rising expectations of citizens.

North America region dominated the global market in 2022

The regional market growth is mainly attributed to the increasing deployment of AI solutions for citizen services, widespread use of AI in various end-user applications, and the presence of the most developed markets of the world in the region. In addition, the governments in the region are heavily investing in R&D activities along with the strong IT infrastructure and ecosystem in countries like the US, Canada, and Mexico, which is creating huge demand and growth opportunities for the market.

Asia Pacific region is expected to be the fastest growing region in the citizen services AI market, which is mainly accelerated by increasing implementation of 5G technology in countries like China, India, South Korea, and Japan and various committed strategies that have been implied by government agencies in these countries coupled with the massive increase in start-up enrollment across the region.

Competitive Insight

Some of the major players operating in the global citizen services ai market include IBM Corporation, NVIDIA, Microsoft Corporation, AWS, Accenture, Automation Anywhere, Pegasystems Inc., OpenText, Amazon Web Services Inc., Intel Corporation, Alibaba Group Holding Limited, Tencent Holdings Ltd., ServiceNow Inc., ADDO, Alfresco, Voyager Labs, Waymo, and Baidu.

Recent Developments

  • In June 2022, the Ministry of Education, India, announced the launch of the “AI for India” campaign with the aim of country the AI capital of the world. The new campaign will be powered by AWA and supported by GoI and ACITE, to evaluate, train, provide internships, allocate projects, practice, certify, and employ around 25 lakh Indian citizens. The initiative has been undertaken to fill the gap between the supply and demand matrix.
  • In June 2022, Microsoft & Accenture, with their JV “Avanade” signed a strategic partnership to tackle various critical challenges for both people and businesses. These companies are investing in the development of innovative solutions to strengthen the company’s strong data & AI capabilities.

Citizen Services AI Market Report Scope

Report Attributes


Market size value in 2024

USD 13.06 billion

Revenue Forecast in 2032

USD 237.39 billion


43.7% from 2024 – 2032

Base year


Historical data

2019 – 2023

Forecast period

2024 – 2032

Quantitative units

Revenue in USD billion and CAGR from 2024 to 2032

Segments Covered

By Technology, By Component, By Organization Size, By Deployment Mode, By Verticals, By Region

Regional scope

North America, Europe, Asia Pacific, Latin America; Middle East & Africa

Key Companies

IBM Corporation, NVIDIA, Microsoft Corporation, AWS, Accenture, Automation Anywhere, Pegasystems Inc, OpenText, Amazon Web Services Inc., Intel Corporation, Alibaba Group Holding Limited, Tencent Holdings Ltd., ServiceNow Inc., ADDO, Alfresco, Voyager Labs, Waymo, and Baidu.

Navigate through the intricacies of the 2024 citizen services AI market with precision, thanks to the comprehensive statistics on market share, size, and revenue growth rate assembled by Polaris Market Research Industry Reports. This thorough analysis not only provides a glimpse into the historical context but also extends its reach with a market forecast outlook until 2032. Immerse yourself in the richness of this industry analysis by securing a complimentary PDF download of the sample report.

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The global citizen services AI market size is expected to reach USD 237.39 billion by 2032.

Key players in the citizen services ai market are IBM Corporation, NVIDIA, Microsoft Corporation, AWS, Accenture, Automation Anywhere, Pegasystems Inc, OpenText, Amazon Web Services Inc., Intel Corporation.

North America contribute notably towards the global citizen services ai market.

The global citizen services ai market expected to grow at a CAGR of 43.7% during the forecast period.

The citizen services AI market report covering key segments are technology, component, organization size, deployment mode, verticals, and region.